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• Health insurance can be complex and difficult to understand. We realize there may be some confusion, and our billing staff will make every effort to answer your questions and verify your insurance coverage.
• Patients are responsible for all co-pays, co-insurance and deductibles as well as services not covered by your insurance plan. Most insurance plans do not pay for refraction fees; we will collect the $35 fee at the time of service.
• We accept most insurance plans including Medicare, Medi-cal, HMOs and PPOs. Please contact our billing department to verify acceptance of your particular insurance plan.
• Cash pay patients are also welcome. We accept cash, check, Visa or MasterCard for payment of services.

• Do I have to pay my co-payment at the time of registration? You are required to pay your co-pay at the time of service. You will be billed for your deductibles, co-insurance and any non-covered services after we receive notification from your insurance company.
• How do I know if my insurance company will cover my visits? It is ultimately the patient's responsibility to know the parameters of their insurance coverage. We do not always know if a particular service will be covered. Contact your employer or call your insurance company with questions.
• When will I receive a bill? If you furnished your insurance information when you registered, you will not receive a bill until: (1.) Your insurance company has denied the claim; (2.) Your insurance company has paid the claim, leaving a co-insurance, deductible or non-covered service; (3.) Your insurance company has not responded to the claim.
• When do I become responsible for my bill? All patient account balances are due and payable upon receipt of your first monthly statement. However, we reserve the right to require payment at the time of service from any patient who has an overdue account. Payment of your bill is ultimately your responsibility.
• Who can I talk to with questions about my bill? If you should have specific questions about your financial situation or your account, please call our billing coordinator at 916-446-2020.
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